Delivery & Exchange Policy

Delivery Policy

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:

• Colombo & Suburbs: 2-3 Business Days
• Outstation: 3-5 Business Days

Please note that delivery delays can occasionally occur due to unforeseen circumstances or peak seasonal demands.

3. Order Tracking

When your order has shipped, we will send you a confirmation message or email. If applicable, a tracking number will be provided so you can check the status of your delivery.

Exchange Policy

1. Eligibility for Exchange

We want you to be completely satisfied with your purchase. If the size or fit is not right, we offer exchanges within 14 days of receiving your order.

To be eligible for an exchange, your item must be:

• Unworn, unwashed, and in the same condition that you received it.
• In the original packaging with all tags attached.
• Accompanied by a receipt or proof of purchase.

2. Non-Exchangeable Items

Certain items cannot be exchanged for hygiene and safety reasons, including intimate apparel, accessories, and customized/sale items.

3. Exchange Process

To initiate an exchange, please contact us at [email protected] or via WhatsApp with your order number and the details of the item you wish to exchange.

Please note that customers are responsible for paying the return shipping costs unless the item received was defective or incorrect.